Last updated 13 September 2026
1. No physical goods
Calvenor Capitals Limited provides professional, advisory and appointment-based services. We do not sell or ship physical goods through this payment process, so a conventional product-return process does not apply.
2. Cancellation requests
A customer who needs to cancel or reschedule should contact us as soon as possible using the invoice reference. Cancellation and rescheduling are assessed against the service already performed, resources committed and the terms shown on the relevant invoice, proposal or engagement.
3. Refund eligibility
A refund may be considered where a payment was made in error, duplicated, or made for a service that Calvenor confirms has not been delivered and cannot reasonably be rescheduled or credited. A request does not automatically guarantee a refund. Amounts relating to completed work, a missed appointment, third-party costs or a service-specific non-refundable charge may not be refundable where this was disclosed in the applicable invoice or agreement.
4. How to request a refund
Send the invoice reference, customer name, payment date, amount paid and reason for the request to info@calvenorcapitals.com. We may request information needed to verify the transaction and will communicate the outcome using the contact details associated with the invoice.
5. Approved refunds
Where a refund is approved, Calvenor will initiate it through the appropriate payment channel. Processing time can vary by payment provider and bank. We will confirm when the refund has been initiated; the provider or bank may take additional working days to credit the original payment method.
6. Questions and disputes
Please contact us first if a service, invoice or payment appears incorrect. We will review the relevant invoice, service records and payment information in good faith.